Refund policy

RUSH ORDERS:

Rush orders are subjected to a 20% rush fee. This fee is due at the time of your order and is non-refundable unless the agreed deadline for shipping is not met. For instance, if your order was agreed to be shipped on the 15th and is shipped after the 15th, a portion of your rush fee will be refunded. Rush order fees will not be refunded if the shipping company does not deliver on time. If there is a delay in shipping or any other shipping issues; unfortunately, that is out of my control. Please contact your local post office and give them your tracking information.

REPLACEMENTS:

In the event your item has been damaged during shipping, please send a picture of your damaged item via message or e-mail at Info@GourmetCandle.org with the subject line, "DAMAGED CANDLE". Be sure to include your order number in your email as well. Your email or message must be received within 3 days of delivery of your items.

REFUNDS:

If you are unhappy with your order and wish to be issued a refund, please send me a message or an email at Info@GourmetCandle.org within 3 days of the delivery of your package. Your satisfaction is VERY important to me! (Don’t be shy, you won’t hurt my feelings, it’s my job to make sure you're in love with your candles and treats!) However, in this situation, you would ship back your items in the condition that you have received them in (unused). You are also responsible for shipping both ways and any Etsy fees that occur. Please note that returned items are subjected to a 10% restocking fee which will be deducted from your refund. Once your returned item(s) have been received, your refund will be processed.

CUSTOM/PERSONALIZED/WHOLESALE ORDER REFUNDS:

Custom/personalized/wholesale orders are by far my favorite! It allows me to create a lasting, memento of your special event! When completing a custom/personalized/wholesale order, I order supplies from my supplier to create your order as well as design your label's proofs. If a custom/personalized/wholesale order is cancelled, sub-consequently I'll have to cancel the supply order from my supplier who will charge me a restocking fee for returning the supplies.

Due to the nature of custom/personalized/wholesale orders, there will be a 40% restocking fee charged for ALL custom/personalized/wholesale orders that are cancelled within 72 hours/3 days of receiving your payment to compensate for the supplies ordered from my supplier to create your order. Please note that all sales are final for custom/personalized/wholesale orders after 72 hours/3 days of payment and are not eligible for a refund. Restocking fees will be deducted from your refund.

If you're unsure if you'd like to place an custom/personalized/wholesale order, feel free to message me or email me at Info@GourmetCandle.org or just continue to shop.

If you have any questions, I'd love to hear from you. Send me a message or email, prior to your order with any questions that you may have! =)

Additional Policies and FAQs

LOST, STOLEN OR DELAYED ORDERS:

Unfortunately, I do not have any more information than you do or that your tracking information indicates. If there is a delay in shipping or any other shipping issues; unfortunately, that is out of my control. Please contact your local post office and give them your tracking information.

If an item is marked as delivered, but you have not received it, please:

I. Verify that your shipping address is correct.
II. Check with anyone who might have accepted your package on your behalf (family, roommate, neighbor, etc.)
III. Take your tracking information to your local post office.
IV. Domestic packages must be missing for 21 days with an incomplete tracking record before I can file a claim and resend your order.

*Please be sure to verify that you have the correct mailing address prior to placing your order. If your shipping address is entered incorrectly, and you do not receive your order or it is returned, it is up to the buyer to repay shipping fees. If your order is in route to be returned to the sender, (me) and I do not receive it, your order will not be refunded as it is your responsibility to provide your correct shipping information.

Safety Tips:
Candles should never be left unattended. Burn on a flat, heat resistant surface away from drapes and other flammable materials. Keep away from children and pets. Do not touch the hot wax. DO NOT EAT. Gourmet Candle is not responsible for user misuse and negligence.